The hope is they at least do the most reasonable, easy to achieve thing to protect consumers and not assume they're responsible for publisher actions when they pick up a copy at a store and fail to read the entire ToS beforehand.
Protect consumers against what?
"The Crew" is an online cooperative game, one don't need to have a degree or a high IQ to understand that the day the servers will be closed, you'll not be able to play the game anymore. They bought it knowing that soon or later they'll not be able to play the game anymore.
And, no, the publisher have no obligation to permit people to open private servers. It would imply the release of the sources (what is property technology and is protected as it), or at least to open the specification, and to provide (partial) support for the servers. And, obviously, they'll never be legally forced to do so, because it would goes against the laws regarding property technologies.
The most likely option is that literally nothing will happen as too many signatures are spoofed or unverifiable.
It's alas not the most likely option.
If there isn't enough signatures, it will comfort editors
(because publishers aren't even the ones responsible here) in their decision to make such games; since just a small minority complain about them. And if there's enough signatures, like it will fail once in the hands of lawmakers, it will comfort some publishers in their thought that they can do whatever they want.
They're effectively killing a game because they won't support it anymore.
And?
Phillips and so many others, do not support anymore 8 tracks readers, this since so many decades, like the do not support anymore VHS readers. Iomega do not support Zip (2005) and Jazz (2002) drives. Computers manufacturers do not support floppy disk readers since more than a decade, and motherboard manufacturers don't even provide IDE ports for them.
We are millions to have games legally bought that are on floppy disks. Legally we are not allowed to transfer them on another support. And obviously, like there's no more floppy disk readers, legally we can't play them anymore. Do you see us starting a petition to change this? No, we act like responsible adults. We knew, when we bought them, that their life time was limited to the life time of the technology used to store them, and we bought them because we agreed with this obviousness.
Technologies disappear, and everyone see it as the logical result of the time passing. Why should it be different when it's not even about technologies potentially affecting billions of peoples, but about a particular service that affect only few thousands?
And no, consumers don't really understand that fact, most don't even realize that you can't buy games, you can only ever buy a license to play the game.
Well, then educate them instead of giving them the false hope that they are entitled to everything.
Consumer protection has been lagging a lot on the digital front these past few decades, the fact that you can't even resell the digital products you "buy" without getting banned is insulting.
Consumer knowledge have been lagging a lot on the digital front there past few decades... The fact that you don't even know that
all rulings say that you can resell the digital products you "buy" and that it's illegal to ban you for this, is the proof of this.
The fact that you can get cutoff from products you "buy" without getting refunded is theft.
You can get cutoff your hairdresser shop, and you'll not be refunded for your previous hair cuts... Something that is both perfectly legal and perfectly natural.
Why should it be different just because it's an online game? You played it for years, there's no reason why you should be refunded when the service end.
The fact that publishers can unilaterally remove your access to the game you bought whenever they feel like it needs to change, and yesterday.
It's a service, you bought it knowing that it was a service, and like for any other services, when it end, you're unilaterally removed from it, period.
It's not specific to video games, and video games are the less impacting situation where it happen.