I get that he may be bad at these things but maybe tell everyone that instead of expecting people to support you blindly. He is bad at that too.There is no expectation of trust for this, its ok. I communicated with Animo a few times and one impression that he gave me was that he is veeeeery lost in terms of planning and doing. He does 69 things simultaneously and after he fails to do some of them, he starts again. Also he has very small experience in programming :
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He can't handle an excel what to say about unreal engine
People are giving you money to support you the least you can do is explain yourself a bit more.
Trust me I know it's hard I own and operate 3 body shops. Transparency is hard bit to keep up your support/customers be transparent with issues and concerns. He really needs to work on that.