Hello and thanks for trying the game and your comments!
This bug has been fixed in the latest update. Please make sure you're using the most recent version. I’m really sorry for it, I know how frustrating it is.
1. The timer is working as intended. During the tutorial (your first time learning), you have 60 seconds (and less, easier, orders), but afterward, it’s reduced to 30 seconds. I know the last levels can be quite tough, but that challenge was intentional for this non-essential part of the game (and the reward it gives). That said, I may introduce new ways to access such content later on. Tip: You can press spacebar to confirm the order a bit faster.
2. That also seems to be working correctly — I just double-checked in the latest build. If you see the Secretary, simply exit Reception and re-enter until she’s gone. The “Again” hint is meant to point to the repetitive nature of it (yes, repetitive and dumb — but I promise it will enventally lead somewhere worth it!). All “Again” pictures relate to the Secretary.
Let me know if you need any help, your feedback is really helpful, and I’m already taking note of the frustrating points you’ve raised to improve things going forward.