the internet wires must have gotten crossed. somewhere in a hospital, there's a receptionist scratching her head about a message from a guy asking about incest games with big tiddy milfs.
Sorry mate, but that's how it works in Silent Hill. You do the town's bidding, you don't really have a choice. I hope you saved up on ammo and health items, as you'll be fighting a lot of monsters on that first floor! Good luck!!!