I already know that there is a requirement to post 5 messages for starting conversations. I was able to start and engage a conversation yesterday, however, I am unable to start a new conversation or engage in an existing conversation right now. Did the requirement change or something else? Any help would be appreciated.
Need help with private messages
- Thread starter Clako
- Start date
- Jan 21, 2022
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Some people have their preferences set to not accept conversations. People who feel like they don't want to continue a conversation with someone can remove themselves/close the conversation. Either of those could explain what you are seeing right now.
Can you show a screenshot of what you see when you click on the envelope? (censor whatever you see fit)
I do not think something like that happened because I cannot start a conversation with anyone except moderators. Here is the screenshot.
- Jan 21, 2022
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When you click on that conversation between you and the other person - it doesn't open up that conversation for you to continue it?
Also, when you hover your mouse over my profile picture, you don't have these three options?
I can open the conversation but the reply section doesn't show up for me to write anything. And yes I cannot see the "start conversation" option when I click on your profile I can only see "Follow" and "Ignore" options.
- Jan 21, 2022
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As for the other conversation - either you or the other person might have checked the following box:
I think there are a couple options the other person could have used, as well, to close/lock the conversation down.
I am going to send you a conversation. Let me know if you get it.
I can see the conversation but I cannot reply. Same problem.
Edit: Now I can reply but "start a new conversaiton" option still doesn't show up. I think there is something changed with the requirements because the moment my message count reached 10 reply option came back.
- Jan 21, 2022
- 11,738
- 22,977
- 913
They did not change the rules. Either something is happening on your side with your browser/system or you've been locked down by the staff due to some violation or some other reason.
You should open a support ticket
whowhawhy
Active Member
- Jan 19, 2023
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disable any extensions/plugins/addons you may have and try again.
(clear cache too)
(clear cache too)
I already tried disabling them and also I tried using different browsers or devices but the problem didn't solve. At least I can reply for now.
Yeah I think I'll contact with support. Thank you for the help and information.
Did support ever get back to you? If so, what was the issue? I'm having the same problem of not being able to start conversations.
Hey I am not having the issue of starting a convo, but rather responding to one started with me, did you ever find a solution?
At the exact moment when my message count reached 10 I was able to reply to an existing conversation again, however this wasn't the solution (you already have 13 messages and also there was no change in the rules) so I don't exactly know the solution yet. I'll just write here if I find the solution (currently waiting for the ticket response)
whowhawhy
Active Member
- Jan 19, 2023
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