Dude, join the club. This forum hasn't been giving out help for a long time, instead it's mainly about bitching and moaning about the games creator. I've been stuck on how to get Ms. Claus shoes for the chimney for ages and when I ask for help it just gets buried under the bitching. If you are at the same part as me, supposidley you can buy her shoes from her for raindeer points when you talk to her standing up, but I don't have that option so I can't validate it as the gospel truth
In all honesty, there should be a bitching forum so people can move over there and loath in masochist whining without spamming this one with stuff sometimes not relevent to this particular game