Hey Sans, thanks for reaching out! I really appreciate the feedback. This kind of stuff is what I need to hear from people.
I did set my prices in a way that I believed would help out everyone, but I am definitely more interested in helping people than anything else. If I can't help people, than I can't make money with this business. I had been thinking myself that perhaps $1/line was a bit much. I am going to be considering adjusting that to something a little bit lower. If I do, the other plans will be adjusted accordingly. My thought behind the $1/line was this: If someone needs a quick boost of dialogue for a segment of their game, I could help them out with that. Generally I assume that devs know how many lines a certain scene will be, therefore they could simply pay me for exactly what they need.
As for whether I'd work on storylines or just dialogue, that's *entirely* up to the developer. If they have a basic idea, but need help executing it, I could do that for them. Like I said, I want to help. Along the same lines as I just mentioned, I assume that most devs have the idea for their game mapped out, so they would probably just need some help with the dialogue. If someone wants to have me help them plot their story as well as write dialogue, I would be glad to do that. If you are hiring me to write the dialogue, I would not charge extra for storyline-related help.
I get that a package like the "Upgrade Plus" is expensive. That's not something that just everyone will go for. Yet I also know that there are devs out there using patreon making thousands of dollars a month. If those developers who have a huge following need a lot of help to keep their releases on schedule, a package like that would be perfect for them. I would be giving them 1,100 lines of dialogue (and story assistance!). That's a significant amount of text. When you consider that some devs may even want me to be writing my text into their actual source code, that really increases the amount of time and effort it will take to write. Also consider that this may not be the only project I have going.
As for the satisfaction guarantee as you put it, I can see how my FAQ may be a bit harshly stated. I will update that soon. I am not a complete jerk; if something doesn't work out I will always be available to make things right. What I don't want is for people to assume that just because they've paid me a little bit of money that they own my time. If someone is just starting out and wants to work with me and they are only paying me $20, but want me to go back and change lines two or three times, that is time I'm spending away from other projects for very little return. I say again, like a broken record, I want people to be happy with this service and I want to help people out, but I have to set limits. That was my intent. Once I adjust the FAQ and services page, that will be more clear. Again, thanks for your feedback, I really hope I answered your questions well enough. Come back later in the week to see updated pricing plans, once I figure out what I think may work best. The outlines for the services will all be adjusted, as well as the FAQ to express my intents better.
Hope to hear back soon about your project, I'm excited to hear about it! -V.A.
