it is not because it is free that you have no right to complain. For example, speaking about my country, the health system is '' free '', but it sucks, don't we have the right to complain because it is bad?
I know they are very different things, but the thought is the same, I was a patreon at summertimesaga and I can prove it if you call me in private chat, I send you my credit card payment history ... but i stopped donating after taking more than 5/6 months to get an update, i started being a patreon for the milftoon drama. do they have their problems? yes, but at least one update per month