Welcome to the internet. There is no penalty for hatred, hence why many bite the bullet. Complaining on the internet is probably the worst waste of time, because none of the sides (defenders and offenders) really care about each other to let either of them to win, so no wonder why people reading comments oftenly get off their chest the usual "I wish I didn't see that" or "this makes me depressed" response. It's best to ignore all kinds of comments, except questions regarding certain part of game progression (hidden clues, character discussion in that route etc.). I don't even trust reviewers here, nor I post reviews myself anymore, it's all subjective thing.