Did you say that you tried this on both rigs and it worked on one?
Also, Windows 7 is beyond its end service date by almost three years. Any problems reported by Windows 7 users should be anticipated and, yes, ignored. If they occur on Windows 8 and newer OSs, they should be reported and looked into. And, even then, Window 8 end service date is in January 2023 and any problems reported on them should be ignored after that time.
Is that being rude? Perhaps, but you can't expect developers to worry about bugs on systems that are termed out.