1. Well, situation become so dire, so you just can't hide it under the rag anymoreI think he's trying to say H.E.R.O doesn't help the situation in that regard. We know they MEAN well in the LONG run. But as of right now have only terrified the majority of the populace and even forces them to accept the new changes, especially if we look at Bernhardt's views. Shit even if you look at it through the MC's eyes they practically have the SUPREME MINISTER in their pocket, be it by power (Lvl 5s) or fear (Monsters & Lvl 5s). For an Org that DIDN'T want to get political they sure did get political. Be it the human v superhuman Mall incident, forcing their unwilling Superhumans into combat, The Diamond War rescue priorities, eugenics, or even tracing their founders back to the side they chose during the Unification War.
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2.HERO have World Government in their pocket threw all those 80+ years since Unification War. If they really want to do so - they could come into power at any point of time, but they did not do so. More then that - HERO more comfortable operating from the shadows. For them to come in public is not because they want so, but because they need play open now
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3.Well, this is war for you. War is not some Hollywood film where nobody from "good guy's" die and everything is perfect in the end. War means losses. Big casualties. Especially when we speak about super human\monster fighting. Consider how many high lvl monsters were there - 20000 dead is not a big number of casualties.
Question is - could Government or anybody else deal with situation better then HERO? Answer is - they cant. Saving super human's as priority is a logical choice - they are the ones who take bulk of the fight, while normal human soldiers can't even scratch half of the monster roster (from B rank and higher...or even C)