You might be trying on the weekend. Sat and Sunday mom doesn't shower in the morning. If that's not the case I'm not sure what the issue is.So I did the part where you have to pick up the red orbs, after the sixth orb, I couldn't move and was transported back.
I am also stuck at the part that says: "I really want to join mom in the shower.
But she isn't in the shower in the morning any more so are unsure what I need to do.