Not the problem. According to the comments that's the next step after you've met her the first time. But I'm not getting an option to meet her the first time. Regardless I did both of those anyway and it didn't make a difference. Scout said there wasn't much info to gather, and Suk-Yu said she knows nothing.
In the dialogues with Lady Krecill at the Pontheugh court, there is this conditional dialogue option:
"What happened to Lady [elaria] after her parents were slaughtered by the hordes of Queen [kramis]?" if seenelaria == False and pontheughinfo01:
meaning it appears if you gathered the info and you haven't seen Elaria yet. It's quite a simple condition, just two things. That dialogue option takes you to meet Elaria.
Could you open the console (shift+o) and type these variables, ie:
pontheughinfo01 (press enter)
then
seenelaria (press enter)
and let us know what the answer is (the console tells you the value of these variables as True or False)