Hello friend, please disregard all the dipshits in this thread being rude. You are absolutely not in the wrong for asking a simple question about a common bug.
This is the infamous "system32 bug" which occurs commonly in renpy games like this, you see the game is attempting to reference some metadata from a folder named "system32" however the data in this folder sometimes gets corrupted by the renpy engine, which causes the bug. The easiest solution to this common issue is simply to delete the folder, which will cause the game to simply move on to the next line of code as normal. The system32 folder can be found under the /windows/ directory of your main drive.
Windows might warn you against deleting this folder claiming it to be "vital to the function of the OS" or something similar idiotic sounding. You can safely disregard any such warnings, you can obviously trust me, i am some dude on the internet why would i lie?
Best of luck,
Yours truly, Aisin Gioro Puyi.