Use the arrow keys to highlight "Cancel" and press (Enter, Z, or X I forget which). After that stand in front of the door and press (Enter, Z, or X I forget which).
Use the arrow keys to highlight "Cancel" and press (Enter, Z, or X I forget which). After that stand in front of the door and press (Enter, Z, or X I forget which).
Doubtful, they are probably just new to the controls or are having a keyboard issue.
What device are you playing on? If you are playing on a Windows handheld such as one of the GPD WIN models, there is a switch to toggle the controls between PC and game mode.
You can also try using AntiMicro which is what I have been using to remap keys on Windows:
The game is in full screen, but I have two yellow bars on the sides of the screen that weren’t there before the update. (it's only happen with this game)