I think what he means by that is that the renders for all the characters don't show or load. They are replaced by a square with an X in it, even the intro is blank of characters. You just see backgrounds. I'm having the same issue. All the character aren't visable. Tried using different browsers including Palemoon but I keep experiencing the problem. Feels like it's been to compressed. I downloaded the files for 13 rooms seperatly and not from the all-in-one archieve. Honestly I used to have 2 copies of 13 rooms too where in one this was a problem, hence I searched for a second copy that worked. Can't for the life of me recall where I found that working one but it seems I'm unable to find it again.