This is a very common situation. I can tell you with confidence that people do not believe in excuses and never did. People can believe excuses once, but when a person constantly makes excuses, no one believes him.
Let's change the topic of games to cars or furniture (anything). Imagine how you come to the store and buy furniture. They tell you that they will deliver it at the end of the year. Then they tell you that it will not be possible at the end of the year and there will be a delay. You are upset about this, but you understand that anything can happen and continue to wait. At the beginning of the next year, they tell you that they stopped working on your furniture and started making another order. (I would be shocked by this). Then they tell you that your order was postponed to Q3, and a couple of months later you were told that the order was postponed to Q4.
Now tell me what you will do after this.... Will you go and tell everyone what a terrible store this is to warn them, or will you praise this store?
Of course you will scold this store and absolutely any person in your place will do the same. Ocean should understand this and change the situation for the better, otherwise instead of fame and millions of dollars he will be begging like Iccstore.