I think people would be more forgiving if progress was faster. It's been six years with multiple years still needed. Triple A video games take less time than this. Yeah, they have more people, but you guys aren't making the next Breath of the Wild, either. And you've spent a lot of time making artwork that, frankly, is bland and boring. You go out of the way to make artwork to have more custom characters, and they're all the same body shape.
I remember when this game was new and everyone was excited about it, but to expect people to be super psyched for the game for the better part of a decade is crazy.