Having a soft spot for humans doesn't necessarily mean that she views humans to be on the same level as her, it comes off as being a lot more towards how humans can have soft spots for dogs and cats for example, that she views them more like pets when every other elf seem to regard them as pests.
While most of the "elf hates humans" lore dump came from Templars, elves in general seem to be vehemently hating humans from what we've seen thus far, as in fantasy settings the views of the people tend to mirror that of the monarchs and the one Queen we do come across from the elves seem to be.. let's say less than accepting of humans existence.
Plus, it's basically a fantasy staple at this point to have elves hate literally every other race besides themselves, as nearly every expansive fantasy setting have them view themselves as superior, which seems to also apply well to this VN.
Of course, there's still a lot we don't know about them, but I would be genuinely surprised if they weren't incredibly racist given the fact that they kidnapped the head of the one organization of humans that they have somewhat contact with, demanded them to be disbanded and went "lol your problem" when finding out about Hellspawns.
