I have the same problem. Nothing help that Michelle only said that she can't help Jason with getting archives (when knock on the door). Any ideas how can I deal with it?
Usually talking to Michelle does the trick
Knock on her door, come back the next day and knock again.
Basically
You need to finish Michelle's path, till the point say that the receptionist is the problem and Jason says "I need to find a way to get rid of the receptionist" or at least something close to that.
Which worked for
Ziomek
Thanks for help. Problem is solved
you can also try these
Speak to the receptionist and ask about the archive
or
enter the hospital, either speak to Kendra about feeling pain or get punched by red hooded guy
call Kendra, ask for sugar, click in the hallway on the left
Click on the archives door and try to enter
then return Kendra's id.