- Jul 17, 2017
- 2,177
- 2,005
Those of you who are crashing, find the log file and share what access violation is present.
Appdata\LocalLow\HenryTaiwan\TrueFacials\Player.log
Someone from discord said their log is "libvhacd.dll caused an Access Violation (0xc0000005)"
But it could be different for other people.
From a little bit of quick research on the .dll, and the access violation it could be a number of different things.
We can rule out that all of you have could have a bad ram stick, or corrupted Windows, or bad HDD / SSD.
Most likely the issue is something within Henry's code which is present with this beta build.
But it could also be an obscure software package that some of us happen to have installed.
I'm also wondering if anyone is crashing with an RTX equivalent / greater graphics card.
I've got a 2080, it's chugging but it runs the game without any crashes or weird behavior.
Also, the log file shows that this game is dependent on DirectX 11.1.
You can check what version of DirectX your system supports by pressing the Windows key + R on your keyboard, and type "dxdiag" in the box.
If you don't have DX11.1, (or DX12) that would definitely explain the crashes.
Appdata\LocalLow\HenryTaiwan\TrueFacials\Player.log
Someone from discord said their log is "libvhacd.dll caused an Access Violation (0xc0000005)"
But it could be different for other people.
From a little bit of quick research on the .dll, and the access violation it could be a number of different things.
We can rule out that all of you have could have a bad ram stick, or corrupted Windows, or bad HDD / SSD.
Most likely the issue is something within Henry's code which is present with this beta build.
But it could also be an obscure software package that some of us happen to have installed.
I'm also wondering if anyone is crashing with an RTX equivalent / greater graphics card.
I've got a 2080, it's chugging but it runs the game without any crashes or weird behavior.
Also, the log file shows that this game is dependent on DirectX 11.1.
You can check what version of DirectX your system supports by pressing the Windows key + R on your keyboard, and type "dxdiag" in the box.
If you don't have DX11.1, (or DX12) that would definitely explain the crashes.