That is probably it, if you rush in and be a hero it ends badly, however if you choose Let's let this go on its -10 but following that with This has gone too far which is + 15 and you you end up ahead +5 .I believe they are referring to the subway scene.
The MC of this game is not a hero, he's out for revenge so you can't always prevent him from doing harm, but rather you choose how much harm he will do.