When the mob is loose, it's usually just after an update. Much of that is blatantly nasty. During the bulk of the time there's just the speculation, inane juvenile stuff about 'Sophia grabs Dylan's knob' etc. & the inevitable criticism, some bitter, some light-hearted, most in-between, which L&P has mainly, or at least in large part, caused himself through empty promises, ever-moving goalposts & endless excuses for delays, including consistently, during the update process, interjecting new elements, e.g. animations, into the work cycle. It's become predictable & even has a terminology on this thread.
This is often put down to poor planning, or work organisation but by this time, after 5+ years (& we're talking about an intelligent man here), I don't think it is. All or most of it is the result of deliberate choices. It may well be that things won't change, (I think it's not impossible but highly improbable) & that's because the Dev has his comfort zone & there's no reason to leave it, except for one of his own choosing. Who amongst us would choose to leave such a place, the result of our own efforts, to work harder, simply because of a bunch of critical people, when the money still comes in & the interest in a creation shows no sign of abating?
This furore over a teaser is typical. Back in time the easiest, quickest way to get a record, (that's the old vinyl 45rpms...for the young folk), to the top of the charts, was to have mainstream broadcasters officially ban it. Within a week it would be flying off the shelves & every teenager, (yes I used to be one), knew the words to every verse. Putting a bar on something is a well-known way to increase interest. Why waste time on being paranoid about a teaser? Ostensibly because high tier Patrons might take exception if they thought the Dev didn't care if or when it was leaked. So, why not send them the teaser individually, (they don't number in their 100s), instead of posting it & feigning outrage that Dylan fans, (for whom he made the lad a 2nd MC), might actually be interested in seeing it? [Disclaimer... I am not interested in it, or anything involving sexual situations for Sophia & Dylan].
There are some indicators that L&P does not have a great deal of experience in the real world of work. Customer care & responding to feedback, (good & bad), are just two of them.