I get it, but it still seems like backwards reasoning to me.
if there is an official channel for reporting actual bugs in the game, with controlled access, and it gets clogged up with people playing with a mod so badly that it deserves a countermove, I'd say there's a major communication problem
but if the game instead of crashing would display a huge "idiot, stop using MODs!!!" sign wouldn't the whole thing be a moment more productive? at that point they wouldn't go asking for anything., maybe they would play without Mods and bring in useful reports in case
normally the integrity seals on the devices are clearly visible, often reported, they are not hidden intentionally, because for you to go and bring a tampered device is a waste of time anyway, useless for both parties
but you want to put the taste of personally kicking someone out of your treehouse?
The most common people that want support are the people that
doesnt read,
doesnt think,
and just expect everything to work. They are entitled because they dont understand what they are asking, to them tech is
magic and it can be fixed
magically. The ones with actual bugs and actual good reports are far and few between.
The prefered fix is always rollback to previous version or wipe and reinstall. Because its impossible to ask what the user have done because they dont know nor understand what they have done
so they cant make an error report because nothing they have done is wrong from their pov as the software or device just stopped doing what it should be doing in their eyes. But because the users are in fact not reasonable, they say they did nothing, nor do they follow along when you try to help by doing a wipe and reinstall via a call, they say they did but they dont. They lied, because they are
entitled. They want you to come and do the
magic on their fucked up machine or software.
You say you do get it but think it backwards. From reading you saying that it seems like you're coming from the perspective that most people are reasonable and thus should act reasonable and come with reasonable problems. Because thats who you are right, youre reasonable and think reasonable thoughts and have some basic knowledge on tech. Well youre wrong about other people. People are not reasonable. We should think that people see what is infront of them, that they take a moment to consider what they see. People just dont. They are on autopilot most of the time. Hell people bring their car to the wrong dealership all the time and demand help!
They average ones are the people that say the computer is broken when its the monitor thats unplugged. The monitor IS the computer to them. Thats the average customer coming for help and all they can say is that the
computer is not working. Thats the tide of people you need to be able to detect and get rid off. Send reason out the door because there is none when it comes to tech support, this is why I disagree with you.
This is also why widespread and popular software or phoneapps hides 99% of options and settings. Make things as single use as possible, reduce the avalanche of complexity to not get overrun by the masses fucking things up. Hiding away as much as possible in about:config or chrome://about and the like.
Its just too much work for no real gain to listen or help a user. Setting up a trip mine is infinitely more useful in time and energy spent than asking hundreds of questions that leads nowhere. All you need is the one question to see if its self inflicted and then punt the idiot customer off to their self inflicted misery because thats what most of them did do.
To an average person there is no difference between a software and a modded software. "It all
magic doing
magic stuff and
someone else can
fix it magically because its no longer working as it was doing.
I did nothing to cause it and I did nothing wrong."