I like the sandbox style because it gives you the freedom to go wherever and do whatever you want, whenever you want, without needing to follow a straight line and read hundreds or thousands of lines of text without stopping. We all have our own tastes, and I won't judge those who don't like this style. I just can't play games that don't let me actually play, where I'm just clicking and reading text endlessly.
As for puzzles, I don't consider my game to have any. Did you download and play my game? The closest thing to a puzzle is a mini-game where you need to deliver orders to the right tables, but it's not something that requires racking your brain to solve
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Regarding the post about Buggy where the player didn't know what to do, it's highly likely he downloaded an old version of the game. Unfortunately, my game was promoted yesterday, but with the old links. That person probably downloaded the old version where the story ended right after the fight with Buggy.
Anyway, I won't go into details. Everyone has their personal preferences, and it's not fair to try to convince someone that what they like is worse than what you like. I recommend downloading my game and giving it a chance. Maybe you'll enjoy it. If not, that's okay; there are plenty of other games here that might suit your taste better.