I prefer to support via SubscribeStar as well but am happy to support you via Patreon if that is the only way to do so.
(Patreon has inconsistent review standards/reviewers and I've seen some good creators get caught up in one of their periodic witch hunts so this is why SS is my preferred support option.)
FYI - I support a number of creators via SS and, with one, I am apparently one of a handful of people supporting this way (creator is very new and I was his first SS supporter).
The result is that it takes a little extra work - SS did not automatically charge my CC each month and I had to go in and tell it to so that the dev can get his support.
This would not be a Cozy Cafe problem - it is an issue with SS.
It could also be that I was the new creator's first SS supporter, and it took a few months for SS to work out the kinks.
Everything seems to be fine now.
Cheers!!