Nah, believe it or not that's her real face
Now, seriously. I can't understand how a game with such beauties can have a female LI as ugly as Zoe.
She's hideous, I don't know what happened to the devs when they were creating her. I assume they wanted to get a Sarah clone (just like Jess is pretty much a gorgeous Caroline clone) but ended up with her defective twin sister, who was locked in the cellar for years being fed fish heads.
All the other girls are among the most beautiful of all games, especially Jess, Nicole and Ellie.