- Oct 8, 2019
- 13
- 29
You're getting a black screen when clicking "new game"? For a start, could I ask what kind of system you have?I quite enjoy the games BBBen made, they're good fun and the story is there too when it needs to, plus the graphical elements of his games are interesting too !
So when I heard he made a new game I wanted to try it, unfortunately even though it's v0.11.1 with many updates that came before, I'm still not able to play this game.
Whether it be online or a (x64) downloaded version, both outcomes are the same. When I click the new game button: Black loading screen and my computer needs to be turned off and on again.
I believe I'm not the only one with thoses issues or at least a similar kind and I hope the dev sees our posts with the running of the games so that maybe it'll be possible to play it in future versions !
i think he missing a codec to play webm filesYou're getting a black screen when clicking "new game"?
I'm having a black screen at some point early in the game, I've tried playing it normally and I can't progress past the first scene in the appartment and I've tried skipping the intro and it does a black screen right away.You're getting a black screen when clicking "new game"? For a start, could I ask what kind of system you have?
This is a different and much rarer issue than the other crashes and I can't be sure I know what's causing it, but I have a theory and I do have a test version that might work. The problem might be that your system is particularly incompatible with AudioBuffers, the system that the engine uses to decode music files. If that's the case then it might work instead if the engine were told to decode the audio in a different way, with AudioStreams. Unfortunately AudioStreams causes crashes for a lot of other people, including me, because it's not very stable, so I can't use that for everyone. If I can confirm it fixes the crashing problem for some people, though, I can put a toggle into the game to allow you to change to the alternative version to try and avoid crashes.
If you're willing to try a test version and tell me if it works or not, the download is here: Mega
(Mods, this is just a test version, not a release, and shouldn't go on the first post, thanks.)
Let me know if this works! If it does then it should be playable enough for most people getting crashes on the new game button, but testing it is only valuable if you're getting crashes.
Okay, that means test version b is unstable, thanks.I'm having a black screen at some point early in the game, I've tried playing it normally and I can't progress past the first scene in the appartment and I've tried skipping the intro and it does a black screen right away.
i'm using a windows 8.1 64bits computer.
I've tried the test versionn that you linked, the game does seem way more stable and didn't crash so far.
It may be a temporary solution but it's good enough for me at this point haha !
Thanks a lot, keep up the good work !
Edit: Nevermind, it's not killing my PC anymore (which is great because it was scary) but I do still end up with a "Now loading" screen that never ends.
With the new test version the end result is different, I'm not able to launch a game and reach the appartment, it sticks with the "now loading" screen after I skip the intro. It was hard on my computer this time but definitely not as much as the base version of the game.Okay, that means test version b is unstable, thanks.
Would you mind trying test version a, then? This is the version that I think should be most stable and which hopefully should load the apartment for just about everyone: Mega
What we came up with for this version is a scripted way to prevent all the music files on the playlist from loading at once.
Okay, thanks very much for testing those. Our efforts to fix it had stalled because we couldn't get anybody to test them.With the new test version the end result is different, I'm not able to launch a game and reach the appartment, it sticks with the "now loading" screen after I skip the intro. It was hard on my computer this time but definitely not as much as the base version of the game.
Hope this helps you in finding what's wrong
Edit: Oh and there was no music by the way
Oh, I actually have one more test version - this version takes music out of the apartment altogether just to see if that will fix it for you. Would you mind giving this one a shot too? (Just skip the intro again to go straight to the apartment.)With the new test version the end result is different, I'm not able to launch a game and reach the appartment, it sticks with the "now loading" screen after I skip the intro. It was hard on my computer this time but definitely not as much as the base version of the game.
Hope this helps you in finding what's wrong
Edit: Oh and there was no music by the way
No problem !Okay, thanks very much for testing those. Our efforts to fix it had stalled because we couldn't get anybody to test them.
It's a shame to hear that the fixes didn't work, though. I really thought we were close to having this problem wrapped up.
EDIT: Oh, and when you say there was no music, do you mean there was none on the title screen?
Sure I'll give it a goOh, I actually have one more test version - this version takes music out of the apartment altogether just to see if that will fix it for you. Would you mind giving this one a shot too? (Just skip the intro again to go straight to the apartment.) Mega
Okay... so that does definitely seem to be connected to the music, and our solution just didn't fix it. Thanks very much for testing all these!Okay I did as the instructions said, here are the errors I got in the console command:
ENGINE.js:1 ERROR:
ENGINE.js:1 Event {isTrusted: true, type: "error", target: video, currentTarget: video, eventPhase: 2, …}
ENGINE.js:1 ERROR:
ENGINE.js:1 Event {isTrusted: true, type: "error", target: video, currentTarget: video, eventPhase: 2, …}
Funny thing is, the game seems to run smoothly right now and so far no unending loading screens !
Okay, thanks for developping the game and taking the time to help !Okay... so that does definitely seem to be connected to the music, and our solution just didn't fix it. Thanks very much for testing all these!
I think what I'll have to do is put out a version with no music in the apartment as an alternative for people getting the stability problem. It's very frustrating, but it's probably a memory leak in the engine code. I'll have to try for a longer term solution, but that will take more time, I think.
Of course! One extra question, just to chase down some info - when you played the second test version I sent you ("version A") did you try loading it more than once? I don't think that's the problem, but it theoretically could be one specific track causing the issue.Okay, thanks for developping the game and taking the time to help !
Happy to help !
Nope, loaded it just onceOf course! One extra question, just to chase down some info - when you played the second test version I sent you ("version A") did you try loading it more than once? I don't think that's the problem, but it theoretically could be one specific track causing the issue.
Hey, I think I have some logs for you now. Hope it can help you with...Of course! One extra question, just to chase down some info - when you played the second test version I sent you ("version A") did you try loading it more than once? I don't think that's the problem, but it theoretically could be one specific track causing the issue.
Oh, thank you, that's interesting. Hopefully that will help.Hey, I think I have some logs for you now. Hope it can help you with...