The only thing i can do is to click on the backspace buton down , the phone disappear but if i clik on the dock it appear again with the same message.(just like in the picture )
In the game options, do you have 'Rollback Side' set to 'Left' or 'Right'? If it's set to 'Left,' that could cause clicking on the docks to roll back to the previous dialogue in the game, causing your problem. If not already done, try setting it to 'Disable.'
When you say "the backspace buton down," do you mean in the in-game phone or the 'Back' option at the bottom of the screen/monitor (Back History Skip Auto Save Q.Save Q.Load Prefs)?
Are you playing from a save made in a prior version of the game to the one you're now using?