I think I understand why the behavior of parents seems to you to not care about their children. The text of the game (especially at the beginning) misses many very everyday but important details that give a complete picture of the MC’s family.
Obviously these are plot holes. All that players can do is supplement the missing logic of what is happening with the most typical examples from real life. For example, running a company with more than 1,000 employees is very likely to reduce family time. At the same time, Sarah is also involved in science. Therefore, children are largely left to their own devices.
Already old enough, MC and Jay still remain so stubborn that no arguments will be heard by them. They just annoy each other. And they clearly need to live separately to cool down their feelings and understand themselves. But running away from home right after graduation is too extreme a way out of this situation. Although the parents tried to return MS at the initial stages, they also understood that this was the decision of an adult.
I repeat, the only complaint against the parents is that they did not say that they were aware of the real feelings of MC and Jay. It would have been enough to say “we know everything” and the conflict would have been extinguished. But then we wouldn’t have gotten the plot as it is.
Lack of attention to a subordinate does not make Sarah a bad leader. Let me remind you that the company employs 1,100 people. She might not even know about Derrek's affairs. Moreover, he hid everything and probably gave no reason for doubt. One can only guess how the internal security service was organized in the company.
Separately, I would like to note the absolutely abnormal behavior of all the characters in relation to the drug PBG-132, which can cure Rett syndrome, which is a form of autism. Such an acquisition is worthy of a Nobel Prize, and only the appearance of a patent by a small biotechnology company would lead to a stir on the part of the pharmaceutical giants and a very likely imminent takeover. But everyone treats the invention as if it were not a cure for an incurable disease, but just another cure for diarrhea.
In general, developers have something to think about, both in terms of developing the plot, characters, and the realism of the world in which the game takes place.
