Well if you go to their discord, the only complains are the minigames, that they make it easier, now if you cant pass it that is on you, cause its a game its normal to have some challenge, cause this is a game with nsfw content and not nsfw game.
Their current lack of support is really based on lack of marketing, not very active in other forums (like f95), etc, only active on discord and patreon, so its normal to not have more support, cause they drove off this platforms too soon, so they lacking on that area.
This is their first project normal they lacking on some aspects, they learning the porn game industry, if they had a bigger budget perhaps now we could see more update frequently, more content, more progression, cause they would have hired someone by now to help.
Me, breadman and alot of other people has offered to help them, i would do it for free when i have spare time to help with pixel art, cause im also trying to make my own game and Oni knows it, but their people with honor and want to try it by themselfs and i respect that, but they know if they need we there to help.