I'm a dev who is very active in his player community and I generally remember the names of all the kind folks who play my game and come here offering constructive feedback and who want to have honest conversations about the game, good and bad.And here was why trying to be polite, because maybe it is his first time here or maybe his mastery over english isn't very good, then comes the dev and burns the guy to the bones.
I also have a keen memory of the names of those who come in periodically and just bitch and whine and don't contribute anything constructive or useful. When there's a prior history (such as this case), I have a zero tolerance for bullshit and quickly make my position known.
I can take honest, negative feedback. But when it's just griping and whining, I open fire for my own personal amusement.
Keeps me sane.