Natasha clearly doesn’t have the TV remote control in her hand!
When Ash got through to her sister, we are see Natasha perspective, who is talking on the phone and looking down. I can only assume that Rachel, like Ash(on the kitten's path), sucked Natasha.
Why the dev didn’t show this remains a mystery, maybe this is a foundation for the future, most likely Natasha will not give up trying to woo Ash and will send her photos, or in this way the dev introduces a new character into the plot, Natasha’s neighbor, to whom Ash will turn for the help.