This happens with too many companies... Take Roblox for instance: Pewdiepie is banned there because he is unwanted.
Reality is that ToS is more of a guideline to grant you more chances to stay in that platform but if they decide they do not want you there, you could even be a saint with kitten posters but they would ban you regardless with no questions asked.
I've been thinking about it recently, and I think Patreon takes too little of our money.
Odd statement to make, especially now, so let me explain.
Over the past 5 ish years, Patreon has taken over 100m in loans from investors (not sure why they would need that much...), however, Patreon only makes $25m a year as of 2018. Considering they're a massive silicon valley company, that's extremely low.
Patreon is very generous with it's creators, only taking 5% for themselves (and a 5% fee for managing all the payments, but they only see that first 5%).
If they took 10%, instead of 5%, they'd likely be earning 50m a year. Not only would they be able to hire more customer support agents (nearly 4 days in with no response), EVERYONE on their website would suddenly become way more valuable to them.
Meaning, if all of us creators payed Patreon 10%, they would take a much bigger loss in just banning people. They would want to get everything sorted out, and even not want to ban us at that point. They would hire more support agents, and make us even happier. And they would get out of this massive pile of debt they own.
Low taxes are great for the people, but if the leaders can't support the people on such low taxes, the taxes need to go up to benefit everyone.