- May 9, 2018
- 6,865
- 8,003
Unless you have a dual video card/GPU setup, you may be missing some Visual C++ Redistributable runtimes.I'm still having an issue with video files not loading properly. The Intro video on the title screen loads fine, but I'm encountering problems with the Ashley Bedroom videos. The output log gives me the error "[AVProVideo] Error: Loading failed. File not found, codec not supported, video resolution too high or insufficient system resources."
I've tried uninstalling/reinstalling KLCP and still encounter the error without it and using Windows 10 default settings. My video card is an RTX2060 and I'm using the most recent drivers.
Not sure where to go next with troubleshooting. The video files play fine outside the game.
Option one:
Go into Control Panel >> Device Manager >> Display adapters and see if there are two devices showing. Disable one or the other and try playing the game and see if you can see the animation.
Option two:
Go
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and download the all-in-one pack. Extract the files to a temporary folder (which you can delete later) and run the included "install_all.bat" file and try playing the animated scene out.Option three:
Go into the Nvidia Control Panel and disable G-Sync, then try playing the animated scene.