Patreon is definitely not a storefront, you're not buying a product.
The site serves to give people a pipeline through which to provide financial support to a content creator as they go about making their content.
The responsibility of informed patronage should fall evenly between the Creator and the Patron - the Creator should be upfront about the type, volume and quality of content they intend to produce, and the Patron should be doing their homework into the authenticity of what the Creator claims to offer.
Paperwork's Patreon page states that he is developing Project Sage, offers information about the subject matter, plans and tone of the game and its protagonist. In exchange for patronage, potential supporters are offered early access to game updates and previews of new content.
His Patreon page doesn't state that he is sporadic with status updates or that he frequently goes quiet because that would probably discourage new supporters, but it is pretty consistent behavior if you look at his previous development cycles.
I was a Patron of Paperwork's from shortly before the release of v0.15 through until right after the release of v0.17 - so three updates across about 7 months.
I ended my patronage because I wasn't happy with exactly this lack of communication. What I didn't do was drop a bunch of nasty complaints and accusations in his comments section on Patreon, or here for that matter.
However, I still like the game; I'm still impressed by his writing, by the size and variety of updates and by his ability to twist the honey-select engine into a versatile rendering engine.
In a way I'm even impressed by how he deals with complaints about his process, always the same response "Yeah, I tend to go radio-silent when I'm really working hard on the next update" - because it's a simple and polite way of saying 'This is my process, it will not change. If you're not happy with it, I understand but you should probably stop pledging'
People will probably snap back to that saying "Well, he's not gonna make very much money with that attitude" - I don't think he cares.
I would say, his current stint of radio silence has gone on a bit longer than usual - but there's a bloody global pandemic going on, people - expecting Business-as-usual is a kind of a big ask right now.
tl.dr - Paperwork ain't doing anything new, some of y'all could stand to chill out
