- Jun 2, 2017
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Its called Customers Rights Act. Depends on your country of living, if its UK or EU, may have different dates but, in general, the law is the same.
Before you buy
You have a legal right to certain information before you buy digital content or services, including:
What you can expect from the digital content or service
All digital content and services you buy must meet certain conditions of quality, performance and durability to be in conformity with the contract you made when you bought it. In conformity means the product or service is as you expect it would be according to the contract you made with the seller.
Under consumer law all digital content and services you buy must:
Faulty digital content and services
Under consumer law, the seller must resolve any issue, so the digital content or service meets what was agreed in the contract.
The seller must correct the issue for free, within a reasonable time and without significant inconvenience to you. A reasonable time means the shortest possible time to fix the issue.
Get more information on what to do if you have
Before you buy
You have a legal right to certain information before you buy digital content or services, including:
- The seller’s name, address and phone number
- Details about the service (if not already clear)
- Total price, or how it will be calculated
- Length of the contract (if applicable)
- Any extra charges (if applicable)
- Your right to cancel (where it applies)
What you can expect from the digital content or service
All digital content and services you buy must meet certain conditions of quality, performance and durability to be in conformity with the contract you made when you bought it. In conformity means the product or service is as you expect it would be according to the contract you made with the seller.
Under consumer law all digital content and services you buy must:
- Be provided by the seller in line with the contract
- Work as the seller said they would
- Match any advertisement, information, trial version or preview you got
- Come with all the accessories and instructions you need
- Be installed properly (if installed by the seller) or come with the instructions you need to install it yourself
- Include information on any digital and security updates
- Be updated in line with the contract
Faulty digital content and services
Under consumer law, the seller must resolve any issue, so the digital content or service meets what was agreed in the contract.
The seller must correct the issue for free, within a reasonable time and without significant inconvenience to you. A reasonable time means the shortest possible time to fix the issue.
Get more information on what to do if you have
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