To explain a few things people that do not follow the tech industry are not aware of.
Moderation is not as easy as people think. The larger a platform the harder it becomes and is know as moderation at scale. Automated tools are the only way to combat, but then that automation is exploited by a small number of people. It is also not possible to just bring in more people to cover manual moderation as the cost soon become out of control and would kill any company. Say each complaint take 15-20 mins of a persons day to review. Meaning one person can reasonably get to 30 a day. a site like Patreon likely gets 10K+ a day. Meaning a staff of a least 350 just in moderation. Then managers to over see those, 2nd tier of complaints, managers for those. 3rd tier complaints and reviews. So even at low balling needing 400 people to handle 10K complaints a day and a min salary (public information) of $57K a year that is 25 million just in payroll (likely much higher) not including in support staff for the moderators, equipment, and work enivironment costs) suddenly we are now into the 40-50 million range. Again this is just to try to manually. Patreon for 2021 on generated #160 million in Revenue before costs. Currently Patreon has over 275K creator accounts and 8 million monthly patron. So even at only 10K complains a day that is only est 1.5% of account getting a complaint a day. Average salary overall is $167K US
2nd: Patreon has to deal with rules imposed on them from payment companies. Look into the only fans saga with credit card companies and they are much bigger. This adds the pressure of moderation at a lower cost and adhering to outside companies belief of what is happening. To these payment companies they would prefer zero adult content so that is another constant battle they suffer.
3rd Investigating a complaint can be extremely hard. They just can't take a content creators word for it. They have to spend time. Think of how long a full investigation into Misfits would take to go through everything to ensure a violation has not happened. They can't spend the time to play the game, they are not trained to decompile coding to check every line to see if a violation has occurred. So say a complaint comes in against misfits. What is a reasonable amount of time they can spend investigating each complaint? People expect it to be quick where as having knowledge to do the investigation would still be several days min for each complaint. Where a maliciously person who really want to attack something can have 10-15 fake accounts and swarm the complaints. So suddenly Patreon would see 15 new different violations against an account and while investigation begins have to take action (suspend the account) otherwise they risk retaliation from payment companies looking for an excuse to ban them.
What people should be pissed off at is not the very difficult task of a company trying to moderate, but the people that use the tools for their own amusement instead of legitimate concerns.
Information on numbers pulled from
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So while I understands people frustration at what they see as the problem it is actually much deeper that the title page.
