Use the bugfixer then choose stuck image option. OR replay the phone tutorial and properly follow its steps by opening the phone.
This is not normal at all. Send me your save by the dates
Incest games fan it is posted many times about the laundry bug. Please use the search option in the forum next time. Your bug is easily fixed using the unofficial bug fixes. I used your save without issue.
Next update, I am not fixing any bugs. The dev needs to step up and fix his own bugs. If I keep doing it, it may never get fix.
I will only fix members saves here.