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If your OS is Windows 10 make sure that you have all pending Windows updates installed including optional updates.why is the image black and there is no image?
If your OS is Windows 7 install Visual C++ 2015 (x86).
Note: C++ 2015 can't be installed on top of a newer version of Visual C++ (2017/2019). If you already have C++ 2017/2019 uninstall them, then install C++ 2015 and then install 2017/2019 again.