Consistent releases, transparent communication and not slapping a v1.0 released on game that's far from complete and jumping on to another project. Studio Kuma put out some serious quality work to be sure but there is definitely room for improvement on the project management side.
Yeah, the project management was a catastrophe. Basically, that Kuma guy simply destroyed his own studio. He had such amazing people working for him - the incredible artist (one of the best in the industry), the exceptional guy who created music for him, all those charming voice actresses... Only the script writer was quite bad.
His Patreon account made about
3800 dollars a month before he decided to abandon Milky Touch, and it was growing. Most developers cannot even dream about such a level of support.
Then suddenly he plays Cyberpunk 2077, enjoys it so much that he decides it would be nice to make his own game in a similar universe with blackjack and hookers. He abandons Milky Touch (yes, he abandoned it, it is the only way to call it). He abruptly finishes the game with 2 updates, the game that was very popular, had a lot of fans and wasn't even in the middle of the planned plot. He was told repeatedly that it was a huge mistake (including by me), but he didn't listen.
Then he started to make that stupid comic book out of his another game about Rome, that was in hiatus. No one wanted that comic. People wanted the game to be continued sooner or later. But still he paid a fortune to the artist to draw those 40 pages of pictures, more than enough to make quite a few updates.
And guess what? He wasted
a year and a half to prepare for the release of Neon Touch. During that time people still paid him 1500-2000 dollars a month waiting for something great to happen. They paid him about 30 000 dollars. And what the guy does? He quickly abandons it after just two freaking updates that took him 3 months to release, because "it didn't satisfy his expectations with regard to the amount of support".