I know the reason the patrons chose their vote. It is a viable opinion, but also a navelgazing one, since it in no way helps Eva gaining further players from the audience.
There is a difference between the inside PoV and the outside PoV, especially how you create and maintain interest in your game. The patrons have a lot of info and therefor knew that the chapter will one day be done. People from the wider audience looking in and NOT having such information will think again if they really want to try out ORS. Because from a distance this game is near death. Way overdue update, a rework which was even debatted among the fanbase if it was needed, the shortsighted decision to keep wanting a full chapter by the patrons (despite the Ian part alone being quite meaty)...
There are psychological steps, borderlines, however you want to name it, what you consider long or short, high or low, thick or thin. Having the Ian part out would have meant a psychological "update date" of about 4-6 months, depending if when it would have come out. For a majority of players that is absolutely okay.
But now we have a psychlogical update date of 8 months at best and considering the Lena part is still written it could become longer. Not to think about the people who go by new material, where the still pending update is by over a devastating full year.
That is nothing but burning bridges of interest!