Yeah, its the same for me.
I think thats more part of the problem then of the solution, at least for me.^^
I mean i see it the same way as the mc sees it: Actions are a lot more meaningfull and important than words and after that backstory i think her words are nearly to complete meaningless. I think a good way to show the mc that she is really sorry about the things she has done would be that she takes responsibility for her past actions and shows that she has learnt from her failures, but with her falling for the mc and cheating on Derek she simply does the exact opposite.
But please dont get me wrong
That doesnt mean that i dont like the game or wanted the developer to change the story, this is only my opinion on the matter^^