For those stuck on step 686: while the walkthrough says you need to have played up to (and including) step 297 in the Janice/Julia questline, what you actually need to do is (up to) step 292 - going to Julia's bedroom at night and hiding in the wardrobe when there's nobody there.
Step 297 does not seem to have any consequence.
Step 297 does not seem to have any consequence.