Step 485 is completely different. You go to the hospital, Kendra should be inside.
The walkthrough says "
Kendra is standing in front of the hospital." And I've tried to go to the hospital and approach to Kendra at 14:00 on weekdays (as said in walkthrough), complain didn't happen (Kendra tells Jason that she is getting lots of complains at work.)
In my point of view, step 485 is about Kendra's complaining the receptionist, so it is not appropriate for Kendra to complain in front of the receptionist, that's why Kendra should stand in front of hospital (not in hospital). This is also why Kendra is not in hospital in step 489. On weekdays go to the hospital at 13:00.
Kendra is standing in front of the hospital. Click on "
Approach Kendra". Jason tells her that he has talked to the receptionist.
I forgot to say that I played this game once upto v0.38 before and I played this the second time (from start). I remember Kendra should appear in front of the hospital.