Let's start by not saying I agree with dev or not, but... BUT... If you, as a 'customer' (are you really pledging on Patreon? if not, you're just a freeloader but that's a different topic) expect to get your problem fixed then YOU have the obligation to clearly explain the issue, clearly explain what was wrong with it (and not just what you disagree with, but why it was not normal compared to service everyone else recieved) and what you'd like or expect as the resolution. If the problem is a bug then you'd also need to supply the typical spec's like RAM, OS, other tweaks you may have made, etc.
All this is a moot point if you're not actually contributing to Patreon because it's like going into a resturant, having an entire meal served for free, then complaining to the cook about the food. You want your opinion to count a bit more, then contribute to keeping the cook in business and comment on their Patreon page. Anything else is just overblown expectations from freeloader crowd, which sems to have a lot here I have noticed.
Constructive criticism is also good by the way, stating the exact problem, and several potential solutions to it that can actually be implemented without having to redo a significant portion of the game. Thatssomething that is also rare around here. Otherwise, as the saying goes: "Opinions are like assholes. Everyone has one and they usually stink."