loganthackary

Newbie
Donor
Feb 5, 2017
18
10
What is this suggested fix? I must have missed that part in the discussion. Thanks!
In the lobby, there's a white square where the level should be. Click and hold it and set it to any level (it's white because it somehow got set to 0 and minimum is 1). Hope this helps :)
 

S3pHiroTh

Active Member
Aug 8, 2017
813
810
All gallery pics (so far) are unlocked by them doing their job and appearing in the transition screen. So either you need to assign a certain job to them you haven't so far, or if you "overshoot" and are at a higher level already, you are in bad luck.

Pic 5 is her doing housekeeping with level 2 (but not level 3) clothing unlocked. If you already unlocked level 3 or higher clothing, you are out of luck methinks.
Faerin has told in some post, last month, that even if Julia or any other girl is at tier higher level, it will show the missing picture anyway. The game should show the missing picture from your collection first.
 

MaxF95Zone

New Member
Jan 25, 2018
8
2
When you talk to her, did you try other options? She ask if she is beaultifull in the middle of talk, only one of the answers make the game progress, the botton one if i remember.
Hey thx for answer,
I don't get there. He just says "she's busy I don't want to bother etc.." and just moves on.
The first time I played the game I got that scene, but after starting over it just doesn't trigger :confused:
 

Michel Mak

Member
Feb 3, 2019
292
742
I have 2 questions.
In one copy of the game, I don't get any massage, gym or sauna.
Guests just eat and sleep. That"s all.
In another copy of the game, when Laura come - no one asks for a massage.
For 80 days she sit in one place (medical cabinet) and done nothing.
what's the problem? Ask for help
 

Deleted member 1023239

Well-Known Member
Nov 19, 2018
1,347
2,277
I have 2 questions.
In one copy of the game, I don't get any massage, gym or sauna.
Guests just eat and sleep. That"s all.
In another copy of the game, when Laura come - no one asks for a massage.
For 80 days she sit in one place (medical cabinet) and done nothing.
what's the problem? Ask for help
me too the guest will stuck at 40% vip1, i'am playing like crazy 312 game days now almost get all the card but no luck getting gym, sauna, and massage order
 

Evangelion-01

Devoted Member
Apr 12, 2018
10,375
6,950
I have 2 questions.
In one copy of the game, I don't get any massage, gym or sauna.
Guests just eat and sleep. That"s all.
In another copy of the game, when Laura come - no one asks for a massage.
For 80 days she sit in one place (medical cabinet) and done nothing.
what's the problem? Ask for help
Guests will only ask for Services equal their Level... so Level 1 guests won't ask for Sauna or Gym [tier 2] and Level 2 guests won't ask for massages [tier 3]
 
Last edited:

Deleted member 1023239

Well-Known Member
Nov 19, 2018
1,347
2,277
Customers will only ask for Services equal their Level... so Level 1 customers won't ask for Sauna or Gym [tier 2] and Level 2 guests won't ask for massages [tier 3]
how do you leveling up your guest to tier 2, i'am stuck at vip 1 40%

edit
sorry i thought it was my save is broken but when i starting fresh new game npc such as martin goodman, orville, karen they still stuck at vip 1 40%
 

S3pHiroTh

Active Member
Aug 8, 2017
813
810
how do you leveling up your guest to tier 2, i'am stuck at vip 1 40%

edit
sorry i thought it was my save is broken but when i starting fresh new game npc such as martin goodman, orville, karen they still stuck at vip 1 40%
You have to change the level in the lobby to get the customer to ask for Sauna/Gym (level 2) or Massage (level 3).
In the top left corner of the lobby there is a number which means the guest level you are receiving
 

cold_arctus

Devoted Member
Sep 25, 2018
8,945
10,821
I can't run the game, when it starts it's on a black screen :(
Windows 7 users need to install Visual C++ 2015 (x86) to see webp images.

Make sure that you don't have any newer version of Visual C++ (2017/2019) installed. If you do, uninstall them first and install Visual C++ 2015 afterwards you can install 2017/2019 in chronically order on top of 2015.

Windows 10 users need either to install pending Windows updates incl. optional updates or do the same as Windows 7 users.

Note: Game build is x86 therefore you need VC x86 even if your system is 64-bit.
 

Deleted member 1023239

Well-Known Member
Nov 19, 2018
1,347
2,277
You have to change the level in the lobby to get the customer to ask for Sauna/Gym (level 2) or Massage (level 3).
In the top left corner of the lobby there is a number which means the guest level you are receiving
but when i do that the level become white square and when i place julia at the lobby whatever action i choose it ended up in black screen
 

cold_arctus

Devoted Member
Sep 25, 2018
8,945
10,821
but when i do that the level become white square and when i place julia at the lobby whatever action i choose it ended up in black screen
Check this post by Faerin
Thanks to the save you posted I was able to easily find the bug.
It appears that your guestlevel is set to 0 somehow (1 should be the minimum).
By clicking and holding the little white square in the lobby (which is supposed to show the current level, but 0 doesn't exist, so it shows a white square) and setting it to 1, you should be able to fix this.

I'll make sure that won't happen anymore in the next version.
Thanks for the help!
 

S3pHiroTh

Active Member
Aug 8, 2017
813
810
Windows 7 users need to install Visual C++ 2015 (x86) to see webp images.

Make sure that you don't have any newer version of Visual C++ (2017/2019) installed. If you do, uninstall them first and install Visual C++ 2015 afterwards you can install 2017/2019 in chronically order on top of 2015.

Windows 10 users need either to install pending Windows updates incl. optional updates or do the same as Windows 7 users.

Note: Game build is x86 therefore you need VC x86 even if your system is 64-bit.
I have replicated the black screen problem myself on a laptop I have which had only windows 10 20h2 installed, and yes you must have Visual C++ 2015 x86 runtime to be able to play the game, otherwise you'll see the black screen issue but the play goes on until you reach Isabella and you have to choose the first card (if you play the introduction) but you can't choose anything.
If you haven't Visual C++ 2015 x86 runtime and you skip the introduction you'll only see that Julia says some senteces but the program stacks at the sentence "Why don't you find the lobby and click on its icon to go there?"
I have seen that someone has added the Black screen Fix inside Installation Section, I think that no one will read it if it stays there, is better to put it outside the Installation instructions.

Faerin: can't you write in the startup game screen that Visual C++ x86 runtime is a must have to play the game? Probably we can lower the black screen issue or freezing problem that people continue to say?

EDIT: I have also tried with Visual C++ 2015-2019 x86 and the games works correctly. If you have only any x64 version it doesn't work. The latest Visual C++ 2015-2019 x86 version can be downloaded from or if anyone wants the latest version of Visual C++ Runtime can go to this .
 
Last edited:

cold_arctus

Devoted Member
Sep 25, 2018
8,945
10,821
can't you write in the startup game screen that Visual C++ x86 runtime is a must have to play the game? Probably we can lower the black screen issue or freezing problem that people continue to say?
Or the game checks if Visual C++ x86 is installed and show a pop up window if it isn't.

EDIT: I have also tried with Visual C++ 2015-2019 x86 and the games works correctly. If you have only any x64 version it doesn't work. The latest Visual C++ 2015-2019 x86 version can be downloaded from that is a Microsoft server
Here comes the funny thing: We tried to narrow down which Windows update enables webp support on Windows 10 without the need to installing Visual C++ 2015. For some of us it worked without VC (Windows updates-only) and for others, with the exact same Windows build version and installed updates, it didn't worked without VC.
 
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S3pHiroTh

Active Member
Aug 8, 2017
813
810
Probably because some other installation you made when you have prepared your system has installed a Visual C++ x86 runtime, that's why on some PC works and some not. My system is already up to date, there isn't any other patch to install on it.
But as soon as I have installed this runtime the game works correctly again.
 

cold_arctus

Devoted Member
Sep 25, 2018
8,945
10,821
Probably because some other installation you made when you have prepared your system has installed a Visual C++ x86 runtime,
There were no runtime installed to begin with. A fresh set up of Windows 10 with nothing more than Windows updates installed.
 

Faerin

Well-Known Member
Game Developer
Jul 14, 2017
1,077
7,443
that means we can't have the guest ordered sauna, gym and massages the level at the lobby locked to level 1 although i already make an upgrade to level 3 lobby

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1. Assign Julia to the lobby.
2. Click and hold the icon in the top left corner.
3. Choose the desired guest level (the maximium number you can choose is her current lobby skill level).

Just to clarify: are you saying this doesn't work for you, or did you not try this yet (because I don't see Julia being assigned to the lobby in your screenshots)?

Faerin: can't you write in the startup game screen that Visual C++ x86 runtime is a must have to play the game? Probably we can lower the black screen issue or freezing problem that people continue to say?
Ah, you think writing down something means people will actually read it?
I remember thinking that as well, in the golden days of yore.

Seriously though, I will probably include an installation and troubleshooting guide like I did with MotH (though I have to refrain from referring to my previous comment ;)).
 

S3pHiroTh

Active Member
Aug 8, 2017
813
810
There were no runtime installed to begin with. A fresh set up of Windows 10 with nothing more than Windows updates installed.
Yeah, sorry.
I just found that on my main system even if I remove those runtimes the game works and even if I remove nVidia graphic driver, probably something else in the system can decrypt webp images.
But I think is better to install Visual C++ Runtime anyway, they are harmless and can solve this problem once and for all.
 
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