I have always thought that game authors and game companies have to read and listen to the customer to give them what they want and meet their expectations.
That isn't how it works. Dev's/authors/companies/etc produce a product, and consumers decide if they want to financially invest in it. Period. That is how it works in any industry. Don't like what Ford is offering? Don't buy one. Don't like EA's business model? Don't play their games. Don't like the direction an author took their novel in? Don't buy the next one. It would seriously be impossible for any dev/author/company/etc to give everyone exactly what they want.
Look at this site alone; I just glanced at the sidebar as I was typing this and there are currently 17,300+ members online. There is no chance that any dev will produce something that will appeal to all of them, or even a large portion of them.
Any Dev at all, no matter how good/creative they are, is better off creating what they want to create and not spending too much time worrying about the comments.
As for listening to us; while the argument can be made that this is site that the majority of Patreon's come from, and I wouldn't be surprised if that is true, at the end of the day we are not customers. We don't pay anything for what we get from here. Some do become customers, whether it is Steam/SS/Pat/Itch/whatever, but that is never a guarantee.
The rumor is that this dev IS producing content based on their supporters feedback, but I can't confirm that since I am not one of them. I also have a hard time believing that anyone wants something that is this disjointed but the dev has a decent number of Patreon's/SS supporters, so I guess I am wrong about that.