the same people who abandoned the project,cleary the customers didnt knwo what they wanted
Considering this game was the single longest lasting game DS has had prior to abandonment (3/3 abandoned projects), you're not making the point you think you are.
As soon as there was an option presented for people to get rid of Eric in BB, they voted for it. Despite lots of Eric related content left unfinished, pretty much nobody wanted it done. Which suited DS to the ground, since he left so much unfinished at various stages of the game, to the point that there was only one real way for people to "finish" the game. Again, he wasn't wanted in Glamour, and that was the people who not only paid money, but were the ones who kept voting in favour of Max related content in Glamour - The highest tier of patrons and were also the most dedicated of patrons.
Eric didn't work in BB, because of DS himself. He poisoned the majority of the game's patrons and non-patron fans against Eric with his own incompetence.
Eric pissed off more patrons than any that wanted him in the game, and people remembered the stupidity that was the effects Eric had in the game because DS fucked up just that badly with him, and they knew well enough that DS would likely screw up the same way again.