If your game is gray or means the storage file didn't load correctly, meaning something is wrong with your game folder, if you get questionmarks it's 99% chance it's the patch done wrong or wrong version from what I have deducted in own testing and comparisons.
As mentioned before you are also not on the latest 0.5.0 version, it had bugs in it that can cause strange things, especially at juli bedside table or Nika TV that caused a script error that may chain react to other unpredictable problems. I also fixed the messed up dialogue in the final scene yesterday, and whack a scut being unlocked when starting any game.
So if you start new game, pick up phone and see you have the game on the game phone then you have bad game version.
Those that have problems picking up phone is pretty much contained to MACs running some type of emulator, I have the same problem when I try to compile to Mac nativeand can't explain why. It makes the phone pickup sound but it doesn't run the next line of code, and no errors. I might have to re design this for future update and see if it helps.
Also, I plead to you to support the game on patreon, we got it pirated in less than 24 hours of game release and have only been dropping in support since it got out here, we can see you guys clearly loving the game and want more, so please help us keep going.
/A